Driving Innovation in Manufacturing: TechSolve CEO Dan Catalano Discusses Technology Adoption, Current Trends, and His Approach to Leadership

Over the past year and a half, TechSolve has undergone a period of growth and transition, spanning from a location change to hiring Dan Catalano as the new CEO. With over 30 years of experience in the manufacturing industry, Dan has firsthand experience with many of the challenges faced by manufacturers today. 

“We’re witnessing a resurgence of principles that were foundational in the ‘80s and ‘90s regarding continuous improvement,” Dan says. “This revival is not merely a nod to the past; it underscores the importance of integrating modern technologies, such as automation and sensors, into these time-tested practices. While the tools and technologies may evolve, the core principles of operational excellence and continuous improvement remain as relevant as ever.”

Hear about TechSolve and what sets us apart from other manufacturing firms through our interview with Dan. 

What makes TechSolve different from other manufacturing firms?

“TechSolve is distinct primarily due to our nonprofit status and mission-driven focus. This sets us apart from traditional consultancy firms that often prioritize profit maximization. Our goal is to deliver value and impact for our clients, particularly in the manufacturing sector, without the constraints of profit-driven motives.”

“Additionally, being part of the Manufacturing Extension Partnership (MEP) allows us to access a nationwide network of resources across every state, including Puerto Rico. This affiliation provides us with a unique capacity to offer tailored internal services and products while also collaborating with independent third parties and even competitors when it serves our clients’ best interests. This collaborative ethos enables us to deliver comprehensive solutions that no other organization can replicate, fostering an environment where the best outcomes for clients are our primary focus.”

What trends are you seeing in terms of technology adoption among your clients?

“The trends are quite fascinating and varied. On one end of the spectrum, we have large global OEMs that are aggressively exploring automation, sensor technologies, and other innovations to streamline operations. These organizations are not just automating individual processes but are rethinking entire production systems, encompassing everything from supply chain management to distribution logistics.”

“Conversely, smaller manufacturers often focus on foundational operational practices, like workforce training and day-to-day productivity enhancements. These organizations are concerned with immediate operational issues: how to improve product quality, reduce scrap, and ensure customer satisfaction.”

“This dichotomy highlights a broader trend: The simultaneous need for advanced technology adoption and the foundational improvements that enable organizations to thrive. Our role at TechSolve is to assist clients in navigating these complexities, ensuring they can leverage technology while enhancing their core operational competencies.”

What are some of the biggest challenges your clients face today?

“Our clients face a wide array of challenges, but a few common themes are emerging. Many manufacturers are grappling with the need for a disciplined culture of continuous improvement, where strategic priorities are consistently pursued. This structured approach is crucial, especially when it comes to internal processes and external compliance requirements.”

“For instance, many of our clients need to establish frameworks for cybersecurity to meet the stringent demands of larger global OEMs. These larger entities often require their suppliers to adhere to specific certifications and criteria to maintain business relationships. Thus, manufacturers must invest time and resources to enhance their internal capabilities, which can be a significant challenge, particularly for those who may already be overwhelmed with immediate operational demands.”

How is the current economic climate impacting the manufacturing industry and your clients?

“The current economic climate presents a complex mix of challenges and opportunities for the manufacturing sector. On one hand, there is a prevailing sense of optimism, particularly in the wake of the COVID-19 pandemic. Companies are eager to capitalize on rebounding demand and invest in growth. Many are looking to leverage this economic recovery to enhance their operational efficiencies and drive innovation.”

“However, there’s also a tightening of margins and profitability. During tougher economic times, companies often feel the pressure to reduce costs, which can create an environment ripe for the need for continuous improvement initiatives. These are precisely the moments when it’s vital for manufacturers to double down on investments in process enhancements and operational excellence.”

“In fact, we often find that companies in challenging situations are more inclined to seek our expertise, recognizing that this is the time to implement meaningful changes that can lead to greater resilience and strength in the long run.”

“Continuous improvement — whether in reducing waste, improving yields, or enhancing quality — lies at the heart of our mission at TechSolve.”

How do you approach leadership and inspire your team as the CEO of TechSolve?

“Since joining TechSolve 17 months ago, my approach to leadership has been informed by my extensive experience in manufacturing. I believe in the power of observation and listening. Coming into any organization, it’s essential not to assume you have all the answers; rather, you must assess the landscape, ask questions, and truly listen to your team.”

“Leadership also requires immersion and commitment. I strive to set high standards and expectations while showing compassion and understanding. If team members see that I am committed to the organization and genuinely care about our collective mission, they are more likely to engage passionately in their roles.”

“Moreover, fostering an environment where everyone feels they are making a meaningful impact is crucial. Our goal at TechSolve is not just to improve our own internal operations but also to create significant value for our clients. When team members recognize that their work positively impacts clients and the community, it fosters a sense of pride and commitment that drives excellence across the board.”

What excites you about your current work at TechSolve?  

“One of the most exciting aspects of our work at TechSolve involves our partnerships with medium-sized manufacturing organizations. These clients often include highly engaged leadership teams, from CEOs to executives who are dedicated to driving continuous improvement within their operations. What excites us most is the level of commitment we see from these leaders; they are deeply immersed in their organization’s growth and performance goals.”

“This creates a dynamic environment where our collaboration can lead to profound, meaningful impacts. It’s not just about transactional interactions; it’s about creating lasting value. When we work in concert with our clients, we can facilitate transformations that enhance their operational effectiveness and efficiency, which ultimately benefits their entire workforce and community.”

Looking to Implement Innovation in Manufacturing? 

Dan has been in the trenches in the manufacturing industry, working long hours to make his plant successful. He, along with our other TechSolve staff, has felt the pain of parts being delayed, slow turnaround times, and more. TechSolve understands the many challenges facing the manufacturing industry and wants to be in your corner. Contact our business development team today to find out what services TechSolve can help you with.